OK, I just had to come on here and rant a bit. A few weeks ago, I booked the airline tickets for me and my best friend to go on a roadtrip down the west coast. I'll fly out from Atlanta and she will get on in Denver on my connecting flight and we will end up in Seattle. On the way back we will do the same thing except in reverse and from San Diego.
So, a week after i booked everything, I get an e-mail from Frontier Airlines stating that my flights have changed and a big link saying: "Click here if you accept the changes to your flight". Underneath it, in the smallest print they could find that was barely visible it said: "Call 1-800-xxx-xxxx for further assistance" or something like that. Obviously, I did not drink the Kool-Aid, I picked up the phone and called them.
The flight schedule from Denver had changed. Frontier Airlines therefore took the liberty to put me on a 6 am flight from San Diego while my friend was not leaving until 3 pm that same afternoon. Their afternoon flight to Atlanta from Denver no longer exists so they bumped my flight out of CA to 5 minutes past buttcrack of dawn. That was not going to work for me.
I explained to the lady that I did not mind spending the night in Denver and leaving for Atlanta the following afternoon. I personally thought this was very accomodating of me seeing how I did not book the flight that was now offered to me. I was working with the company, making their life easier. I thought.
The lady told me that normally they would not make those kind of changes without charging me extra. She did say that she would check and placed me on hold. I was getting ready to put on my grumpy customer face and play hardball. I figured if they wanted to charge me more, I would just cancel the entire return trip. I was just going to buy 2 new tickets with another airline and the joke would be on Frontier Airlines.
Luckily, the lady came back on the line and informed me that the ticket prices were equal and she rebooked my flight from San Diego back to the original departure time and gave me a overnight layover in Denver!
The moral of this story: always buy that little travel insurance that they offer at the bottom of the page when booking airline tickets online. Also, you don't always have to play hardball. :)
